Frequently Asked Questions
Everything you need to know about your Maileg order.
What is the typical shipping time for orders?
Standard shipping usually takes 3-5 business days within the continental US. International delivery times vary by location, typically ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all items in their original, unused condition with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Are Maileg toys safe for children of all ages?
Safety is our priority. Most of our products are tested and approved for all ages (0-3 years). However, some specific accessories may have a recommended age of 3+ due to small parts. Please check the individual product descriptions for safety details.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I clean my Maileg plush and clothing?
We recommend hand-washing our soft fabric toys and doll clothing in cold water with mild detergent. Lay them flat to air dry to maintain their shape and delicate detailing.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized notes at checkout. Our signature Maileg gift wrap is designed to make your present look as magical as the toys inside.